FAQ – Honest answers about SingleEyeVPN
This page is the “no fluff” version of our marketing copy. What SingleEyeVPN is for, what it isn’t, and how we think about passes, logging and platforms – in plain English.
Product status & platforms
Is SingleEyeVPN live yet?
The iOS app is currently in App Review with TestFlight testing underway. The Android app is available to an internal Google Play testing group. Neither app is publicly listed in the stores yet.
Which platforms will you support first?
iPhone and Android are both in active testing. The same account, pay-as-you-go pass model and privacy principles guide both apps. Desktop versions are not currently announced.
Will there be a free version?
The focus is on simple paid passes instead of a complicated free/paid split. There may be occasional promo passes or short trials, but the core model is “you pay for the days you actually need protection, and that’s it”.
Passes, billing & pricing
How do passes work?
You choose a pass length (for example 24-hour, 3-day, 7-day, 14-day or 30-day) and activate it inside the app. While the pass is active, you can connect and disconnect as much as you like. When the pass expires, the VPN simply stops working until you buy another one.
Do passes auto-renew?
No. There are no auto-renewing contracts or surprise “intro price” jumps. When your pass ends, it ends. You decide if and when you want to top up again.
What about refunds?
Exact refund rules will follow the App Store’s policies. The high-level principle is: if something genuinely breaks on our side and you can’t reasonably use what you paid for, we’ll try to fix it or make it right. See the current Terms of Use for details.
Privacy, logging & security
Will you keep logs of what I do online?
No. SingleEyeVPN does not inspect or store websites visited, DNS-query history, searches, messages, files, app activity or VPN traffic contents.
What is processed: limited account and pass information, selected route, connection status and timing, and a pseudonymous installation ID.
What it is for: authentication, pass verification, one-device enforcement, connection history, reliability and fraud prevention.
Read the Privacy Policy for providers, storage and retention details.
What about DNS leaks and encryption?
SingleEyeVPN uses a modern encrypted VPN tunnel. DNS requests are handled through the tunnel while connected. As with every VPN, device settings, captive portals and network conditions can still affect behaviour.
Where will your servers be located?
Initial routes will focus on UK, US and EU locations that are fast, stable and well-connected. As the user base grows, more regions may be added based on actual demand, not just to inflate a marketing map.
Using SingleEyeVPN day-to-day
Who is SingleEyeVPN really for?
People who travel, work remotely or regularly jump on hotel, airport and café Wi-Fi – and who don’t want a 2-year subscription just to stay safe for a week. It’s built for “on when I need it”, not “always-on super-tweaker” power users.
Is this a good choice for streaming or torrenting?
The first goal is to be a solid, honest privacy layer for everyday browsing, messaging and work – especially on sketchy networks. Some streaming or file-sharing may work, some may not, and it won’t be marketed as a “bypass every restriction” tool.
Will SingleEyeVPN make me anonymous?
No VPN can honestly promise full anonymity. SingleEyeVPN is designed to make it much harder for random people on shared Wi-Fi, your ISP, or opportunistic snoopers to see what you are doing. It is not a magic cloak that erases all traces of your identity online.
Support & contact
How do I get help if something breaks?
Support is handled directly by email so you can reach a real person. You’ll be able to reach us at singleeyevpn@gmail.com with logs, screenshots or questions.
Where can I read more about your approach to trust?
There is a dedicated Trust & Transparency page that goes deeper into how we think about logging, security, third-party providers and the business model behind SingleEyeVPN.